Any Qouestion?

FREQUENTLY ASKED QUESTIONS

Can I ask you questions before making a purchase?

Certainly! We specialize in helping customers find the perfect Persian carpet. Whether you have specific requirements, need guidance on styles, or want to understand the sourcing process, feel free to reach out. Our team is happy to assist.

How can I be sure your carpets are authentic?

Authenticity is at the heart of what we do. Kansorug sources carpets directly from Iran’s renowned bazaars and verified weavers. Our carpets come with certification and are supervised by official Iranian organizations like the Handwoven Carpet Union and the National Iranian Carpet Company. You can be confident in the quality and provenance of each piece.

Do you offer sourcing services for interior designers and businesses?

Yes! We work with interior designers, luxury hotels, galleries, and businesses to source high-quality Persian carpets that match their needs. Whether you need a statement piece or multiple carpets for a project, we handle the sourcing, quality assurance, and logistics for you.

What are the benefits of working with a sourcing agent like Kansorug?

Unlike traditional stores that sell limited stock, Kansorug acts as your personal carpet consultant, sourcing rugs that align with your exact needs. We provide access to a vast network of weavers and dealers, ensuring better pricing, unique pieces, and expert guidance throughout the process.

Can I find a carpet within my budget?

Absolutely. Since we don’t just sell from a pre-set inventory, we can source a carpet that fits your budget. Let us know your price range and preferences, and we will find the best options for you.

Are the colors in the photos accurate representations of the carpets?

We strive for accuracy in our photos, but slight variations may occur due to lighting and monitor settings. Upon request, we can provide additional images or videos before finalizing your purchase.

How long does it take to source and deliver a Persian rug?

The sourcing process typically takes 1-3 weeks, depending on the rarity of the piece. International shipping times vary based on destination, but we provide tracking and updates throughout the process.

What payment methods do you accept?

We accept major credit cards, bank transfers, and secure online payment gateways. For larger B2B orders, we can discuss flexible payment terms.

Can I personally see and select my carpet before purchasing?

Absolutely! We offer a live video call experience, allowing you to explore and select your Persian carpet directly from the market. Instead of navigating an overwhelming number of options, we curate selections based on your specific preferences—whether it's a certain design, size, or origin.

Can I return an item?

We ensure transparency in sourcing, but if your order does not meet expectations due to technical defects or discrepancies, we offer a return or exchange. Custom-sourced pieces may have more limited return options, which we discuss in advance with each customer.

Do you provide after-sales services?

Yes! We offer professional advice on maintenance, cleaning, and repair. If your carpet requires restoration in the future, we can connect you with expert artisans for the best care.

Can I contact you just to learn more about Persian rugs?

Of course! We love sharing knowledge about Persian carpets and the market. Whether you're a collector, a first-time buyer, or just curious, feel free to reach out, and we’ll be happy to chat.

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    Hakim Carpet Bazaar, Second Entrance, Unit B52, Isfahan, Iran.

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