FREQUENTLY ASKED QUESTIONS
Certainly! We specialize in helping customers find the perfect Persian carpet. Whether you have specific requirements, need guidance on styles, or want to understand the sourcing process, feel free to reach out. Our team is happy to assist.
Authenticity is at the heart of what we do. Kansorug sources carpets directly from Iran’s renowned bazaars and verified weavers. Our carpets come with certification and are supervised by official Iranian organizations like the Handwoven Carpet Union and the National Iranian Carpet Company. You can be confident in the quality and provenance of each piece.
Yes! We work with interior designers, luxury hotels, galleries, and businesses to source high-quality Persian carpets that match their needs. Whether you need a statement piece or multiple carpets for a project, we handle the sourcing, quality assurance, and logistics for you.
Unlike traditional stores that sell limited stock, Kansorug acts as your personal carpet consultant, sourcing rugs that align with your exact needs. We provide access to a vast network of weavers and dealers, ensuring better pricing, unique pieces, and expert guidance throughout the process.
Absolutely. Since we don’t just sell from a pre-set inventory, we can source a carpet that fits your budget. Let us know your price range and preferences, and we will find the best options for you.
We strive for accuracy in our photos, but slight variations may occur due to lighting and monitor settings. Upon request, we can provide additional images or videos before finalizing your purchase.
The sourcing process typically takes 1-3 weeks, depending on the rarity of the piece. International shipping times vary based on destination, but we provide tracking and updates throughout the process.
We accept major credit cards, bank transfers, and secure online payment gateways. For larger B2B orders, we can discuss flexible payment terms.
Absolutely! We offer a live video call experience, allowing you to explore and select your Persian carpet directly from the market. Instead of navigating an overwhelming number of options, we curate selections based on your specific preferences—whether it's a certain design, size, or origin.
We ensure transparency in sourcing, but if your order does not meet expectations due to technical defects or discrepancies, we offer a return or exchange. Custom-sourced pieces may have more limited return options, which we discuss in advance with each customer.
Yes! We offer professional advice on maintenance, cleaning, and repair. If your carpet requires restoration in the future, we can connect you with expert artisans for the best care.
Of course! We love sharing knowledge about Persian carpets and the market. Whether you're a collector, a first-time buyer, or just curious, feel free to reach out, and we’ll be happy to chat.